Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Depending on your location, orders may take between 2-3 business days for Domestic (UK), 1-2 weeks for Europe and 2-5 weeks elsewhere.
You can create an account by visiting the My Account page, or through the Checkout.
Please contact me to alter your shipping address.
You can view the tracking status of your order by visiting My Account.
No. All payments are process through PayPal. No credit card information is stored.
No, I do not charge sales tax. Import fees must be fronted by the customer.
I ship to all countries except: Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), China, Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine (Crimea/Sebastopol) and Zimbabwe.
If you have ordered multiple items then they will come packaged together.
Orders purchased within 5 days of a sale are eligible for an account adjustment. Any orders over this date will not be adjusted.
If you need to swap an item
Returns and Exchanges
If you have received the wrong item, please contact me and I will do my best to resolve the issue.
Unfortunately, damage can sometimes occur during postage. If the damage is minimal, please let me know and I can offer a partial refund. If the damage is severe, please contact me to return the item for repair or a refund.
Please check my Returns Policy.
Please contact me via the Contact page to receive customer support.
Please get in contact with me before your item has shipped so that I may amend the incorrect address and charge/refund any outstanding postal costs.
Orders may only be cancelled/changed before shipping. If your item has already been shipped, I will require it to be returned before a refund can be processed.
No, I do not offer pre-orders.
Unfortunately, no. I do not distribute nor sell the 3D model files for my props.
Unfortunately, due to how digital downloads work, I am unable to offer refunds for digital download files. All 3D model files are also digitally watermarked for security.
